JetHustle Terms & Conditions
Other links: Privacy and Cookies Policy
Last updated: 01 December 2025
These Terms & Conditions apply to your use of the JetHustle website, membership services, private jet seat offers, empty-leg flight offers, flight alerts, digital content, travel offers, and any related services provided by JetHustle.
Please read these Terms & Conditions carefully before using our website, creating an account, joining JetHustle, purchasing a membership, booking a private jet seat, or using any of our services.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
1. Who we are
1.1 JetHustle is operated by Billionaire Aviation Limited, the proprietor of www.jethustle.com.
1.2 In these Terms & Conditions, “JetHustle”, “we”, “us”, and “our” refer to Billionaire Aviation Limited trading as JetHustle.
1.3 “You” and “your” refer to any person who accesses our website, creates an account, joins a membership plan, receives our communications, makes an enquiry, purchases a private jet seat, or uses any JetHustle service.
1.4 If we need to contact you, we will usually do so by email, SMS, WhatsApp, telephone, or another electronic communication method using the contact details you have provided to us.
1.5 When these Terms & Conditions refer to “writing” or “written”, this includes email and electronic communication.
2. These terms
2.1 These Terms & Conditions govern:
2.1.1 your use of the JetHustle website;
2.1.2 your free or paid JetHustle membership;
2.1.3 your receipt of flight alerts, private jet offers, travel deals, digital content, emails, newsletters, SMS messages, WhatsApp messages, and other electronic communications;
2.1.4 your purchase of private jet seats, including empty-leg seats, shared private jet seats, repositioning flight seats, and other private aviation seat offers;
2.1.5 your use of airline, hotel, car hire, travel-provider, affiliate, cashback, points, rewards, or third-party travel links made available through JetHustle.
2.2 These Terms & Conditions should be read together with our Privacy and Cookies Policy and any booking confirmation, payment page, invoice, flight brief, passenger information request, or other written communication we send you.
2.3 If there is any inconsistency between these Terms & Conditions and a specific written booking confirmation for a private jet seat, the booking confirmation will apply to the extent of that inconsistency, unless doing so would reduce your statutory rights.
2.4 Nothing in these Terms & Conditions affects your statutory rights as a consumer.
3. Important distinction between private jet services and third-party travel services
3.1 JetHustle may offer or facilitate access to several different types of service.
3.2 For private jet seat bookings, including empty-leg seats, shared private jet seats, repositioning seats, and other private aviation seat offers, JetHustle may arrange, sell, facilitate, or administer the booking as described in these Terms & Conditions and in your booking confirmation.
3.3 For non-private-jet travel services, including airline tickets, hotels, accommodation, car hire, package travel, travel insurance, tours, or other travel products supplied by third-party providers, JetHustle may act as a search, referral, advertising, affiliate, technology, or introduction platform.
3.4 Unless we expressly state otherwise in writing, JetHustle is not the airline, hotel, car hire company, package travel organiser, travel insurer, or supplier of any non-private-jet third-party travel service.
3.5 If you book a third-party travel service through a link, partner, travel provider, agency, airline, hotel, car hire provider, payment page, or third-party website, your contract will usually be with that third-party provider, not JetHustle.
3.6 For third-party travel services, all questions about booking changes, cancellations, refunds, delays, complaints, chargebacks, travel disruption, or service failure should be directed to the relevant third-party provider unless we expressly agree otherwise in writing.
4. Your account and membership
4.1 You may be able to register for a free JetHustle account or membership.
4.2 You may also be able to upgrade to a paid membership plan, including Premium Membership, Platinum Membership, or any other paid plan made available from time to time.
4.3 The features, benefits, prices, and duration of any membership plan will be as described on the website, payment page, or promotional material at the time you join, subject to these Terms & Conditions.
4.4 Membership benefits may include, depending on your plan:
4.4.1 private jet flight alerts;
4.4.2 empty-leg notifications;
4.4.3 travel deal alerts;
4.4.4 access to selected private jet seat offers;
4.4.5 access to premium content;
4.4.6 airline, hotel, accommodation, or car hire offers;
4.4.7 cashback, points, rewards, credits, or other promotional benefits where available.
4.5 Membership benefits may change over time. We may add, remove, suspend, amend, or replace membership features where reasonably necessary for operational, commercial, legal, technical, regulatory, or supplier-related reasons.
4.6 You must ensure that the information you provide to us is accurate, complete, and up to date.
4.7 You are responsible for maintaining access to the email address, phone number, payment method, and account login details associated with your membership.
4.8 You must not use your account, membership, or access to JetHustle services for unlawful purposes, resale, scraping, automated extraction, abusive conduct, fraud, harassment, or any commercial purpose unless we have agreed this in writing.
5. Paid memberships, payment and renewal
5.1 If you purchase a paid membership, you agree to pay the price shown to you at the time of purchase.
5.2 Payment may be taken by credit card, debit card, bank transfer, payment processor, or any other payment method we make available.
5.3 Paid memberships may renew automatically unless cancelled before the renewal date.
5.4 The renewal period, renewal price, and billing frequency will be shown on the website, payment page, subscription portal, or other written communication before purchase.
5.5 If we intend to increase the price of your paid membership, we will give you reasonable notice before the increase takes effect.
5.6 If you do not agree to a price increase, you may cancel your membership before the increased price applies.
5.7 If your payment method fails, expires, is declined, or becomes unavailable, the following process will apply:
5.7.1 We will attempt to contact you by email and/or phone to notify you of the payment failure and ask you to provide updated payment details.
5.7.2 We may retry the payment once, normally within 3–5 business days of the first failed attempt or our notification to you.
5.7.3 If the retry fails, we will send you a further notification and give you 7 days to update your payment details.
5.7.4 If no valid payment method is provided within 7 days, we may:
5.7.4.1 suspend your access to paid membership features;
5.7.4.2 downgrade your paid membership to free membership;
5.7.4.3 restrict access to any paid-only content, alerts, offers, or benefits;
5.7.4.4 after a further 30 days of non-payment, terminate your paid membership and/or account.
5.7.5 Before terminating your account, we will attempt to notify you by email and/or phone.
5.7.6 You remain responsible for any unpaid fees properly due up to the date your paid membership is cancelled, suspended, downgraded, or terminated.
5.8 If a promotional trial, discounted period, or introductory offer applies, the terms of that offer will be shown when you sign up.
5.9 At the end of a trial or discounted period, your membership may renew at the standard price unless cancelled in time.
6. Cancelling your membership
6.1 You may cancel your paid membership through the membership portal, billing portal, or by contacting us at the email address shown on the website.
6.2 Cancellation stops future renewals.
6.3 Cancellation does not automatically entitle you to a refund for a period already used, except where required by law or expressly stated in these Terms & Conditions.
6.4 If you cancel a paid membership, you may continue to have access until the end of the current paid period unless we tell you otherwise.
6.5 If you are a free member, you may unsubscribe from marketing emails by using the unsubscribe link in our emails.
6.6 You are responsible for cancelling your membership before the renewal date if you do not want it to renew.
7. Consumer cancellation rights for digital memberships
7.1 If you are a consumer purchasing a paid digital membership online, you may have a legal right to cancel within 14 days of entering into the contract.
7.2 Where a 14-day cancellation right applies, you may cancel within 14 days and receive a refund, subject to any lawful deductions or exceptions that apply.
7.3 If you ask us to start providing digital membership services during the 14-day cancellation period, you acknowledge that we may begin providing those services immediately.
7.4 If you cancel after accessing paid digital content, receiving premium alerts, using premium membership features, or otherwise receiving the benefit of the paid service, we may make a lawful deduction for the services already supplied where permitted by law.
7.5 These digital membership cancellation rights are separate from the terms that apply to private jet seat bookings.
8. Private jet seat bookings
8.1 JetHustle may make available private jet seat offers, including:
8.1.1 empty-leg seats;
8.1.2 shared private jet seats;
8.1.3 repositioning flight seats;
8.1.4 seats on chartered aircraft;
8.1.5 seats made available by aircraft operators, brokers, charter providers, or other aviation partners;
8.1.6 other private aviation offers.
8.2 Private jet seat availability, pricing, aircraft type, departure airport, arrival airport, route, timing, operator, aircraft registration, seat count, baggage allowance, pet acceptance, passenger restrictions, and operational details may change.
8.3 A private jet seat offer is not guaranteed until we have confirmed your booking in writing and received any required payment.
8.4 A booking confirmation may be subject to passenger information being provided, operator acceptance, aviation security requirements, airport permissions, border authority requirements, payment completion, and other operational conditions.
8.5 We may require passenger names, dates of birth, passport details, nationality, contact details, baggage information, pet documentation, weight information, special assistance requirements, and other details needed for the operation of the flight.
8.6 You must provide complete, accurate, and current passenger information when requested by us. This may include:
8.6.1 full legal names;
8.6.2 dates of birth;
8.6.3 passport numbers;
8.6.4 nationality;
8.6.5 passenger contact details;
8.6.6 special assistance requirements;
8.6.7 baggage details;
8.6.8 pet documentation;
8.6.9 visa, immigration, or border information;
8.6.10 any other information reasonably required by JetHustle, the aircraft operator, airport, handling agent, border authority, security authority, or any other relevant authority.
8.7 Passenger information must be provided by the deadline specified in your booking confirmation, payment page, flight brief, or other written communication from us.
8.8 Where reasonably practicable, the passenger information deadline will normally be at least 5 business days before departure. However, shorter deadlines may apply for last-minute, short-notice, operationally time-sensitive, or empty-leg flights.
8.9 If you fail to provide complete and accurate passenger information by the specified deadline:
8.9.1 the aircraft operator, airport, handling agent, border authority, or security authority may refuse to carry you or any affected passenger;
8.9.2 your booking may be cancelled;
8.9.3 you may lose your seat;
8.9.4 a refund may not be possible;
8.9.5 you may be responsible for any reasonable additional costs, charges, operator fees, airport fees, administrative expenses, or losses incurred as a result of the incomplete, late, inaccurate, or missing information.
8.10 Where possible, we may attempt to resell your seat to another passenger before departure. If the seat is resold, we may provide a full or partial refund after deducting reasonable costs, charges, operator fees, payment fees, administrative expenses, or losses. No resale or refund is guaranteed.
8.11 You are responsible for ensuring that you and all passengers in your booking have valid passports, visas, travel permissions, pet documents, health documents, and any other documentation required for the journey.
8.12 JetHustle is not responsible if you or any passenger is unable to travel because of missing, invalid, expired, incomplete, or incorrect travel documents.
9. Empty-leg flights and operational risk
9.1 Empty-leg flights are private jet flights that are usually dependent on an aircraft’s underlying positioning requirement, owner movement, operator schedule, or principal charter itinerary.
9.2 You acknowledge that empty-leg flights are operationally different from scheduled airline flights.
9.3 Empty-leg flights may be more likely to change or cancel than regular scheduled flights.
9.4 Empty-leg flights may change or cancel if:
9.4.1 the principal charter changes;
9.4.2 the principal charter is delayed;
9.4.3 the principal charter is cancelled;
9.4.4 the aircraft is no longer required to reposition;
9.4.5 the aircraft changes route;
9.4.6 the aircraft changes airport;
9.4.7 the aircraft becomes unavailable;
9.4.8 the operator withdraws the flight;
9.4.9 air traffic control, airport, slot, permit, handling, maintenance, crew, weather, safety, security, geopolitical, fuel, or regulatory issues affect the flight;
9.4.10 any other operational issue affects the feasibility, legality, safety, or commercial basis of the flight.
9.5 Departure and arrival airports may change, including changes between airports serving the same city or region.
9.6 Departure and arrival times may change.
9.7 Aircraft type, operator, aircraft registration, onboard configuration, catering, baggage capacity, pet acceptance, and seat availability may change.
9.8 You should not assume that an empty-leg flight will operate exactly as originally advertised.
10. Flight briefs and operational information
10.1 For private jet seat bookings, operational details may be provided closer to departure.
10.2 A flight brief may include details such as departure airport, FBO or terminal, arrival airport, operator, aircraft registration, departure time, passenger information requirements, baggage details, pet information, handling instructions, and other flight details.
10.3 Flight briefs are dependent on the information available from the aircraft operator and may not be available immediately after booking.
10.4 We will provide available flight information as soon as reasonably practicable.
10.5 You must monitor your email, SMS, WhatsApp, phone, or any other communication channel used for your booking, especially in the days and hours before departure.
10.6 JetHustle is not responsible for problems caused by your failure to read, receive, monitor, or respond to operational communications.
11. Private jet seat prices and payment
11.1 Private jet seat prices are as shown on the relevant offer, payment page, invoice, booking confirmation, or written communication.
11.2 Prices may be shown per seat, per passenger, per booking, or on another basis stated in the offer.
11.3 Unless otherwise stated, payment is required before your booking is confirmed.
11.4 We may refuse, cancel, or release an unpaid booking if payment is not received within the required timeframe.
11.5 Additional charges may apply for baggage, pets, special handling, airport changes, late passenger information, payment processing, currency conversion, or other requirements if disclosed to you or if imposed by an operator, airport, handling agent, authority, or payment provider.
11.6 If a pricing error is obvious and could reasonably have been recognised by you as a mistake, we may cancel the booking and refund any amount paid.
12. Flight schedule changes, cancellations and refunds
12.1 If your private jet flight is cancelled, or if the departure time, arrival time, departure airport, arrival airport, aircraft, operator, or routing changes in a way that materially affects the suitability, purpose, timing, or value of the flight for you, and we cannot provide an alternative that is genuinely acceptable to you, we will refund you in full via your original payment method.
12.2 Where a refund is due under clause 12.1, we will process the refund as soon as reasonably possible. In many cases, where the relevant aircraft operator, broker, charter provider, or aviation partner returns the relevant flight funds to us promptly, we will process your refund shortly after receiving those funds. This will typically be within 1 to 30 days, although this timeframe may vary depending on the operator, payment method, banking systems, compliance checks, and the circumstances of the cancellation or schedule change. If the relevant aircraft operator, broker, charter provider, or aviation partner takes longer than 30 days to return the relevant flight funds to us, we will use reasonable efforts to process your refund from our own available operating funds before receiving those returned funds and will aim to do so within 60 days of the cancellation of the flight or your rejection of the proposed alternative on reasonable grounds. Refunds will be made to the original payment method unless that is not possible, in which case we may request alternative payment details. Refund timing may also depend on your card provider, bank, payment processor, fraud checks, compliance checks, and banking systems. We may need to verify your identity or payment details before issuing a refund.
12.3 Nothing in this clause limits any refund rights you may have under applicable law.
12.4 An acceptable alternative may include, depending on the circumstances:
12.4.1 a revised departure time, usually within 4 hours of the original departure time unless you expressly agree otherwise;
12.4.2 a revised arrival time, provided the flight still reasonably meets your stated travel needs;
12.4.3 a different aircraft that is reasonably comparable for the route, passenger number, baggage requirements, and overall private aviation experience;
12.4.4 a different licensed aircraft operator;
12.4.5 a different departure or arrival airport serving the same city or region;
12.4.6 an alternative private jet flight on the same day or next business day;
12.4.7 another mutually acceptable travel solution.
12.5 You are not required to accept an alternative that is not genuinely acceptable to you.
12.6 You have the right to reject a proposed alternative if it does not meet your genuine travel needs or materially changes the suitability, purpose, timing, or value of the original flight.
12.7 If you reject a proposed alternative on reasonable grounds, you are entitled to a full refund under clause 12.1.
12.8 If you reject a proposed alternative without reasonable grounds, including because you have changed your mind, decided not to travel, or made competing travel arrangements after the alternative was offered, we may treat this as your decision not to travel. In that case, a refund may not be due, subject to clause 13 and your statutory rights.
12.9 A “material change” means a change that affects the fundamental purpose, timing, suitability, or value of the flight in a way that reasonably affects your ability to use the flight as intended.
12.10 Minor operational changes may not be treated as material changes. Examples may include:
12.10.1 a minor timing change;
12.10.2 a change of handling agent or FBO at the same airport;
12.10.3 a different aircraft that is reasonably comparable for your route, passenger number, baggage requirements, and overall private aviation experience;
12.10.4 a different airport that is reasonably close to the originally stated airport and serves the same city or region.
12.11 We will consult with you and offer alternatives where reasonably practicable.
12.12 If we become aware of a change or cancellation, we will notify you as soon as reasonably possible by email, phone, SMS, WhatsApp, or any other contact method you have provided.
12.13 You are responsible for monitoring your email and phone in the days and hours before departure.
12.14 If we are unable to reach you using the contact details you provided, and the flight departs without you, this may be treated as a no-show under clause 13.
13. Passenger cancellation, no-show, lateness and refusal of carriage
13.1 If you choose not to travel for any reason, cancel your own participation, or no longer wish to use your seat, a refund may not be possible.
13.2 If you miss your flight because you are late, arrive at the wrong airport, arrive at the wrong terminal or FBO, fail to follow instructions, or fail to arrive by the required check-in or boarding time, a refund may not be possible.
13.3 If you or any passenger is refused boarding because of incomplete or invalid documents, inaccurate passenger information, late passenger information, excessive baggage, undeclared baggage, pet documentation issues, conduct, intoxication, security concerns, safety concerns, operator requirements, airport requirements, border authority requirements, or legal restrictions, a refund may not be possible.
13.4 If you tell us that you no longer wish to travel, or if you cannot travel for reasons within your control, we will use reasonable efforts, where commercially and operationally practicable, to resell your seat before departure.
13.5 A resale is not guaranteed and may depend on the route, timing, price, availability of alternative passengers, operator approval, passenger information deadlines, security requirements, and operational feasibility.
13.6 If we are able to resell your seat, we may provide a full or partial refund after deducting reasonable costs, charges, administrative expenses, payment fees, operator charges, or losses incurred.
13.7 If we are unable to resell your seat, no refund may be due.
13.8 You may not transfer, resell, advertise, assign, or give your seat to another person without our prior written consent.
13.9 Any replacement passenger must be approved by JetHustle, the aircraft operator, airport, handling agent, border authority, security authority, or any other relevant authority before travel.
13.10 Nothing in this clause affects any statutory rights you may have as a consumer.
14. Flexible and refundable related arrangements
14.1 Because private jet seat bookings, especially empty-leg flights, may be subject to operational change or cancellation, we strongly recommend that you make flexible and refundable arrangements for any related travel or services.
14.2 This includes, but is not limited to:
14.2.1 hotels;
14.2.2 villas;
14.2.3 transfers;
14.2.4 onward flights;
14.2.5 return travel;
14.2.6 meetings;
14.2.7 events;
14.2.8 restaurants;
14.2.9 car hire;
14.2.10 childcare;
14.2.11 pet care;
14.2.12 any other arrangements connected to your trip.
14.3 JetHustle is not responsible for indirect or consequential losses arising from a flight schedule change, airport change, aircraft change, routing change, delay, cancellation, missed flight, refusal of carriage, or your decision not to travel, except where we are responsible by law.
14.4 Such losses may include, but are not limited to:
14.4.1 hotel costs;
14.4.2 accommodation costs;
14.4.3 transfer costs;
14.4.4 alternative transport costs;
14.4.5 missed connections;
14.4.6 event tickets;
14.4.7 restaurant bookings;
14.4.8 loss of enjoyment;
14.4.9 loss of opportunity;
14.4.10 business losses;
14.4.11 wasted time;
14.4.12 any other indirect or consequential loss.
15. Baggage, pets and passenger restrictions
15.1 Baggage allowance on private jet flights may be limited by aircraft type, passenger count, routing, fuel requirement, weather, weight and balance, operator rules, airport rules, or safety requirements.
15.2 You must provide accurate baggage information if requested.
15.3 Excess baggage may be refused or may result in additional charges.
15.4 Pets are only permitted where expressly approved in writing.
15.5 Pet travel may be subject to operator approval, aircraft suitability, pet documentation, vaccination requirements, border rules, cleaning charges, weight and balance limits, and other conditions.
15.6 We may refuse or cancel pet travel if the required documentation, approval, or operational conditions are not satisfied.
15.7 You are responsible for ensuring that any pet has the correct documents and is legally permitted to travel.
16. Passenger behaviour and safety
16.1 You and all passengers in your booking must behave safely, lawfully, and respectfully towards JetHustle staff, aircraft operators, crew, airport staff, handling agents, other passengers, and authorities.
16.2 You must follow all reasonable instructions given by JetHustle, the aircraft operator, crew, airport staff, handling agents, security personnel, border authorities, or other relevant authorities.
16.3 We or the operator may refuse carriage, remove a passenger, or cancel a booking where a passenger:
16.3.1 behaves abusively, aggressively, dangerously, dishonestly, or unlawfully;
16.3.2 appears intoxicated or under the influence of drugs;
16.3.3 presents a safety or security risk;
16.3.4 refuses to comply with instructions;
16.3.5 provides false, incomplete, or misleading information;
16.3.6 breaches these Terms & Conditions or operator requirements.
16.4 If you are refused carriage or removed for any of these reasons, a refund may not be due.
17. Third-party operators and aviation partners
17.1 Private jet flights may be operated by licensed aircraft operators, air charter operators, aircraft management companies, aviation partners, or other third-party aviation providers.
17.2 JetHustle does not itself operate aircraft unless expressly stated in writing.
17.3 Aircraft operations are subject to the operator’s operational control, safety obligations, aviation regulations, crew decisions, aircraft availability, airport permissions, handling arrangements, weather conditions, and other aviation requirements.
17.4 The aircraft captain, operator, airport, handling agent, aviation authority, border authority, or security authority may make final decisions relating to safety, security, passenger acceptance, baggage, pets, routing, timings, airports, and operation of the flight.
17.5 We are not responsible for operational decisions made by aircraft operators, captains, crew, airports, handling agents, aviation authorities, border authorities, security authorities, or other relevant third parties in connection with the operation, safety, legality, timing, routing, airport use, passenger acceptance, baggage acceptance, pet acceptance, or security of your flight, except where we are responsible by law or where the issue is caused by our failure to use reasonable care and skill.
18. Airline, hotel, car hire and other third-party travel services
18.1 JetHustle may display, link to, refer to, promote, or make available offers from airlines, hotels, accommodation providers, car hire companies, travel agents, travel websites, affiliate networks, or other third-party providers.
18.2 We do not guarantee that third-party offers are available, accurate, cheapest, suitable, complete, or current.
18.3 Prices, availability, routes, dates, terms, restrictions, cancellation policies, baggage rules, and refund rules for third-party travel services are controlled by the relevant third-party provider.
18.4 You must read the third-party provider’s terms before making a booking.
18.5 We are not responsible for the acts, omissions, failures, cancellations, delays, insolvency, pricing, service quality, refunds, chargebacks, or terms of any third-party provider unless required by law or expressly agreed by us in writing.
19. Flight alerts, travel deals and digital content
19.1 We use reasonable care to provide useful, accurate, and timely travel information.
19.2 Travel deals, flight alerts, private jet offers, prices, availability, and travel information may change quickly.
19.3 We cannot guarantee that a deal, flight, price, route, aircraft, hotel, car, or other offer will remain available after we send or publish it.
19.4 We do not guarantee that any deal we identify is cheaper than all other available options.
19.5 Information we provide is general information only and should not be treated as personal travel, legal, tax, immigration, health, financial, or insurance advice.
19.6 You are responsible for deciding whether any travel option is suitable for your needs.
20. Cashback, points, rewards and promotions
20.1 JetHustle may offer cashback, points, rewards, credits, discounts, promotional offers, or other incentives from time to time.
20.2 Any cashback, points, rewards, credits, discounts, or promotional benefits are subject to the specific terms stated at the time of the offer.
20.3 We may amend, suspend, withdraw, or replace any cashback, points, rewards, credits, discounts, or promotional programme where reasonably necessary.
20.4 Unless expressly stated otherwise, cashback, points, rewards, credits, and promotional benefits have no cash value, are non-transferable, and cannot be exchanged for cash.
20.5 We may withhold, cancel, reverse, or refuse cashback, points, rewards, credits, discounts, or promotional benefits where we reasonably believe there has been:
20.5.1 fraud;
20.5.2 abuse;
20.5.3 chargeback activity;
20.5.4 duplicate account activity;
20.5.5 misuse of the offer;
20.5.6 cancellation or refund of the underlying booking or transaction;
20.5.7 breach of these Terms & Conditions;
20.5.8 a clear system malfunction, including duplicate crediting, incorrect crediting, or a software error.
20.6 Where we reverse or withhold a reward, cashback amount, credit, discount, or promotional benefit, we will notify you in writing where reasonably practicable and explain the reason for the reversal or withholding.
20.7 We will not reverse rewards arbitrarily or solely because of an administrative preference. Any reversal must be based on a genuine eligibility issue, technical error, cancellation, refund, misuse, fraud concern, or breach of these Terms & Conditions.
21. Website availability and changes
21.1 We may update, change, suspend, withdraw, or restrict access to all or part of the website for technical, legal, commercial, operational, security, regulatory, or business reasons.
21.2 We do not guarantee that the website, membership portal, payment page, or digital content will always be available or uninterrupted.
21.3 We may suspend access to the website or membership services to deal with technical problems, security threats, maintenance, legal requirements, or service improvements.
21.4 If we suspend paid membership services for a substantial period, you may be entitled to a pro-rata refund for the period during which the paid membership service was unavailable, where required by law or these Terms & Conditions.
22. Acceptable use
22.1 You must not misuse the website, membership services, flight alerts, booking process, payment systems, or communications.
22.2 You must not:
22.2.1 use the website or services unlawfully;
22.2.2 attempt to gain unauthorised access to our systems;
22.2.3 scrape, copy, harvest, or extract data without permission;
22.2.4 interfere with the website’s operation;
22.2.5 transmit viruses, malware, or harmful code;
22.2.6 use false, misleading, or fraudulent information;
22.2.7 abuse, threaten, harass, or intimidate our staff, partners, suppliers, or other customers;
22.2.8 resell or commercially exploit our services without written permission.
22.3 If you breach this clause, we may suspend or terminate your account, cancel bookings, refuse service, and take any other action reasonably necessary to protect our business, customers, partners, and systems.
23. Intellectual property
23.1 The JetHustle website, brand, logo, text, design, graphics, software, content, flight alerts, emails, newsletters, and other materials are owned by us or licensed to us.
23.2 You may use our website and content for your personal, non-commercial use only.
23.3 You must not copy, reproduce, distribute, sell, license, modify, publish, exploit, or use our content for commercial purposes without our prior written consent.
24. Privacy and personal information
24.1 We will use your personal information in accordance with our Privacy and Cookies Policy.
24.2 We may collect and process information necessary to provide our services, manage your account, process payments, administer bookings, communicate with you, comply with legal obligations, prevent fraud, and operate private jet flights.
24.3 For private jet bookings, we may need to share passenger and booking information with third parties where necessary for the operation, administration, payment, compliance, safety, or security of your flight.
24.4 Such third parties may include:
24.4.1 aircraft operators;
24.4.2 brokers;
24.4.3 airports;
24.4.4 handling agents;
24.4.5 crew;
24.4.6 aviation authorities;
24.4.7 border authorities;
24.4.8 security authorities;
24.4.9 payment providers;
24.4.10 insurers;
24.4.11 professional advisers;
24.4.12 law enforcement or regulators where required by law.
24.5 We do not sell your personal information.
25. Our responsibility for loss or damage
25.1 We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms & Conditions or our failure to use reasonable care and skill.
25.2 Loss is foreseeable if it is obvious that it will happen, or if, when the contract was made, both you and we knew it might happen.
25.3 We are not responsible for losses that are not foreseeable.
25.4 Subject to clause 25.8, and except where caused by our breach of these Terms & Conditions or our failure to use reasonable care and skill, we are not responsible for indirect or consequential losses, including but not limited to:
25.4.1 loss of profit;
25.4.2 loss of business;
25.4.3 business interruption;
25.4.4 loss of opportunity;
25.4.5 lost savings;
25.4.6 wasted expenditure;
25.4.7 missed meetings;
25.4.8 missed events;
25.4.9 missed connections;
25.4.10 hotel costs;
25.4.11 transfer costs;
25.4.12 alternative travel costs;
25.4.13 accommodation costs;
25.4.14 restaurant bookings;
25.4.15 event tickets;
25.4.16 loss of enjoyment;
25.4.17 any other indirect or consequential loss.
25.5 The exclusion in clause 25.4 applies, where legally permitted, to losses arising from:
25.5.1 a change or cancellation of an empty-leg flight;
25.5.2 your decision not to travel;
25.5.3 your failure to provide complete and accurate passenger information by the required deadline;
25.5.4 your failure to arrive on time;
25.5.5 your arrival at the wrong airport, terminal, or FBO;
25.5.6 your failure to hold valid travel documents;
25.5.7 your decision to reject an acceptable alternative without reasonable grounds;
25.5.8 events outside our reasonable control;
25.5.9 decisions made by aircraft operators, captains, crew, airports, handling agents, aviation authorities, border authorities, security authorities, or other relevant third parties, except where we are responsible by law or where the issue is caused by our failure to use reasonable care and skill.
25.6 We only supply our services for domestic, private, and consumer use unless we agree otherwise in writing.
25.7 If you use our website, membership, private jet seat offers, flight alerts, or services for any commercial, business, resale, or trade purpose without our written agreement, we will not be liable to you for business losses.
25.8 Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so.
25.9 This includes liability for:
25.9.1 death or personal injury caused by our negligence;
25.9.2 fraud or fraudulent misrepresentation;
25.9.3 breach of your legal rights where liability cannot lawfully be excluded;
25.9.4 any other matter for which liability cannot legally be excluded or limited.
26. Events outside our control
26.1 We are not responsible for failure or delay caused by events outside our reasonable control.
26.2 Events outside our control may include:
26.2.1 weather;
26.2.2 air traffic control restrictions;
26.2.3 airport closures;
26.2.4 runway restrictions;
26.2.5 aircraft technical issues;
26.2.6 crew availability;
26.2.7 operator withdrawal;
26.2.8 fuel shortages or fuel price disruption;
26.2.9 war, conflict, terrorism, civil unrest, sanctions, or geopolitical events;
26.2.10 pandemics, epidemics, or public health restrictions;
26.2.11 strikes or industrial action;
26.2.12 cyberattacks;
26.2.13 payment processor issues;
26.2.14 banking delays;
26.2.15 legal, regulatory, border, customs, immigration, safety, or security restrictions;
26.2.16 acts or omissions of third-party providers outside our reasonable control.
26.3 If an event outside our reasonable control affects a private jet seat booking, we will take reasonable steps to minimise the impact and communicate with you where reasonably practicable.
26.4 If an event outside our reasonable control causes your private jet flight to be cancelled or materially changed, your refund rights are as follows:
26.4.1 If we can offer you an acceptable alternative, you may choose to take the alternative or request a full refund.
26.4.2 If we cannot offer you an acceptable alternative, you are entitled to a full refund via your original payment method.
26.4.3 Where a refund is due under this clause, we will process it as soon as reasonably possible. In many cases, where the relevant aircraft operator, broker, charter provider, or aviation partner returns the relevant flight funds to us promptly, we will process your refund shortly after receiving those funds. This will typically be within 1 to 30 days, although this timeframe may vary depending on the operator, payment method, banking systems, compliance checks, and the circumstances of the cancellation or schedule change. If the relevant aircraft operator, broker, charter provider, or aviation partner takes longer than 30 days to return the relevant flight funds to us, we will use reasonable efforts to process your refund from our own available operating funds before receiving those returned funds and will aim to do so within 60 days of the cancellation of the flight or your rejection of the proposed alternative on reasonable grounds.
26.4.4 For the avoidance of doubt, the exclusion of liability in clauses 25.4 and 25.5 does not prevent you from receiving a refund under this clause where your flight is cancelled or materially changed and no acceptable alternative is provided.
26.4.5 This clause does not make us responsible for indirect or consequential losses arising from events outside our reasonable control, except where we are not legally permitted to exclude or limit such liability.
27. Our rights to suspend or end services
27.1 We may suspend or end your account, membership, booking, access to services, or receipt of communications if:
27.1.1 you breach these Terms & Conditions;
27.1.2 you fail to make payment when due;
27.1.3 you provide false, incomplete, or misleading information;
27.1.4 you misuse our website or services;
27.1.5 you abuse, threaten, or harass our staff, partners, suppliers, or customers;
27.1.6 we reasonably suspect fraud, chargeback abuse, security risk, or unlawful activity;
27.1.7 we are required to do so by law, regulation, operator, payment provider, airport, aviation authority, border authority, security authority, or other competent authority.
27.2 If we end a paid membership because of your breach, we may deduct or retain reasonable costs and losses incurred as a result of the breach, where permitted by law.
27.3 If we stop providing paid membership services generally, we will provide a pro-rata refund for any paid period that will not be supplied.
28. Complaints and customer support
28.1 If you have a question or complaint, please contact us using the contact details provided on the website or in your booking confirmation.
28.2 For membership issues, you should contact the membership support email address shown on the website.
28.3 For private jet booking issues, you should contact the flight support or booking contact provided in your booking communication.
28.4 We will aim to respond to complaints within a reasonable timeframe.
28.5 If a complaint relates to a third-party travel provider, airline, hotel, car hire company, aircraft operator, airport, payment provider, or other third party, we may need to refer the matter to that third party.
29. Alternative dispute resolution
29.1 Alternative dispute resolution is a process where an independent body seeks to resolve a dispute without court proceedings.
29.2 We are not currently a member of an alternative dispute resolution body unless stated otherwise on our website or in a specific booking communication.
29.3 If a complaint cannot be resolved between you and us, we will provide information about any alternative dispute resolution body or process that we are required by law to identify or use.
29.4 We may, but are not required to, agree to use an alternative dispute resolution process unless the law requires us to do so.
29.5 If we join, become subject to, or are required to use an alternative dispute resolution scheme in the future, we may update these Terms & Conditions and/or provide the relevant information on our website.
29.6 The European Commission Online Dispute Resolution platform should not be treated as an active complaints route, as that platform has been discontinued.
30. Changes to these terms
30.1 We may update these Terms & Conditions from time to time.
30.2 Changes may be made to reflect:
30.2.1 changes in our services;
30.2.2 changes in our business model;
30.2.3 changes in law or regulation;
30.2.4 changes in payment providers, operators, suppliers, technology, or operational requirements;
30.2.5 security, fraud prevention, or compliance requirements;
30.2.6 improvements to clarity, fairness, or transparency.
30.3 The version of these Terms & Conditions that applies to a booking is usually the version in force when that booking is made, unless you agree to a later version or the change is required by law.
30.4 Updated terms will apply to future use of the website, future memberships, future renewals, and future bookings after the updated terms are published or notified to you.
30.5 If we make a material change to paid membership terms during your current paid membership period and you object to that change, you may cancel your membership and request a pro-rata refund for the unused portion of that paid period where required by law or these Terms & Conditions.
31. Transfer of rights
31.1 We may transfer our rights and obligations under these Terms & Conditions to another organisation in connection with a merger, acquisition, restructuring, sale of assets, financing, corporate transaction, or business transfer.
31.2 You may only transfer your rights or obligations under these Terms & Conditions to another person if we agree in writing.
32. Severability
32.1 Each clause of these Terms & Conditions operates separately.
32.2 If a court or competent authority finds that any part of these Terms & Conditions is unlawful, invalid, or unenforceable, the remaining clauses will continue in full force and effect.
33. Waiver
33.1 If we delay enforcing these Terms & Conditions, we may still enforce them later.
33.2 If we do not immediately insist that you do something required under these Terms & Conditions, or if we delay taking action in respect of a breach, that does not mean that you do not have to do it and does not prevent us from taking action later.
34. Third-party rights
34.1 These Terms & Conditions are between you and us.
34.2 No other person has rights to enforce these Terms & Conditions unless expressly stated otherwise or required by law.
35. Governing law and jurisdiction
35.1 These Terms & Conditions are governed by the laws of England and Wales.
35.2 If you are a consumer, you may bring legal proceedings in the courts of England and Wales.
35.3 If you live in Scotland, you may bring legal proceedings in Scotland or England and Wales.
35.4 If you live in Northern Ireland, you may bring legal proceedings in Northern Ireland or England and Wales.
35.5 If you live outside the United Kingdom, you may have additional mandatory consumer rights in your country of residence that cannot be excluded by these Terms & Conditions.