JetHustle Privacy & Cookies Policy
Other links: JetHustle’s Terms and Conditions
Last updated: 01 December 2025
This Privacy & Cookies Policy explains how JetHustle collects, uses, stores, shares, and protects your personal information when you use our website, create an account, join our membership, receive travel alerts, enquire about or book private jet seats, use our services, or communicate with us.
It also explains how we use cookies and similar technologies on our website.
Please read this policy carefully. By using our website or services, you acknowledge that we will process your personal information as described in this policy.
1. Who we are
1.1 JetHustle is operated by Billionaire Aviation Limited, the proprietor of www.jethustle.com.
1.2 In this policy, “JetHustle”, “we”, “us”, and “our” refer to Billionaire Aviation Limited trading as JetHustle, unless stated otherwise.
1.3 For the purposes of applicable data protection laws, the data controller responsible for your personal information is:
Billionaire Aviation Limited
Registered office: [insert registered office address]
Company number: [insert company number]
Email: [insert privacy contact email, e.g. privacy@jethustle.com]
1.4 If another JetHustle-related entity, such as JetHustle España, is involved in providing services to you, we will explain where that entity acts as a controller, joint controller, processor, representative, or local operational contact.
1.5 If you are unsure which entity is responsible for your personal information, you can contact us using the details above.
2. Scope of this policy
2.1 This policy applies when you:
2.1.1 visit or use our website;
2.1.2 create a JetHustle account;
2.1.3 join a free or paid JetHustle membership;
2.1.4 subscribe to flight alerts, newsletters, SMS alerts, WhatsApp alerts, or other communications;
2.1.5 enquire about, reserve, purchase, or travel on a private jet seat, empty-leg flight, shared private jet flight, repositioning flight, or other private aviation service;
2.1.6 use our travel search, affiliate, hotel, airline, car hire, cashback, points, rewards, or promotional services;
2.1.7 contact us by email, phone, SMS, WhatsApp, social media, online form, or any other method;
2.1.8 interact with our advertisements, social media pages, or marketing campaigns.
2.2 This policy should be read together with our Terms & Conditions and any booking confirmation, payment page, flight brief, passenger information request, cookie banner, or other notice we provide to you.
3. Personal information we collect
3.1 The personal information we collect depends on how you interact with JetHustle.
3.2 We may collect the following categories of personal information:
3.2.1 Identity information, such as your name, title, date of birth, nationality, passport details, travel document details, and passenger information.
3.2.2 Contact information, such as your email address, phone number, postal address, WhatsApp number, and social media contact details.
3.2.3 Account information, such as login details, membership status, subscription type, preferences, saved searches, saved destinations, alerts, and account activity.
3.2.4 Booking information, such as flight enquiries, private jet seat bookings, passenger lists, routes, departure and arrival airports, dates, times, aircraft or operator information, flight briefs, baggage information, pet travel information, special assistance requirements, and operational notes.
3.2.5 Payment and transaction information, such as payment status, transaction references, billing address, payment method type, invoices, receipts, refunds, chargebacks, disputes, and payment processor information. We do not store full card numbers unless expressly stated and lawfully permitted.
3.2.6 Travel preference information, such as preferred routes, airports, destinations, budget, travel dates, cabin preferences, hotel preferences, car hire preferences, and private aviation interests.
3.2.7 Communications information, such as emails, SMS messages, WhatsApp messages, phone notes, customer support queries, complaints, refund requests, call records, and correspondence with us.
3.2.8 Marketing information, such as your marketing preferences, newsletter subscriptions, campaign responses, ad interactions, referral source, and unsubscribe history.
3.2.9 Technical information, such as IP address, browser type, device type, operating system, time zone, location approximation, pages viewed, links clicked, cookies, tracking identifiers, analytics data, and website usage data.
3.2.10 Compliance and security information, such as fraud-prevention checks, identity-verification information, chargeback evidence, sanctions-screening information where applicable, security logs, and records required by law or by aviation, payment, or regulatory partners.
4. Private jet bookings and passenger information
4.1 Where you enquire about, reserve, purchase, or travel on a private jet seat, empty-leg flight, shared private jet flight, repositioning flight, or other private aviation service, we may collect and process additional passenger and booking information necessary to administer, confirm, operate, support, or comply with the requirements of your flight.
4.2 This may include:
4.2.1 full legal names;
4.2.2 dates of birth;
4.2.3 nationality;
4.2.4 passport or travel document details;
4.2.5 contact details;
4.2.6 passenger information required by the aircraft operator, airport, handling agent, border authority, security authority, aviation authority, or other relevant authority;
4.2.7 baggage information;
4.2.8 pet travel information and documents;
4.2.9 special assistance requirements;
4.2.10 booking, payment, refund, chargeback, and transaction information;
4.2.11 communications relating to your booking, flight brief, schedule change, cancellation, refund, or customer support request.
4.3 We process this information where necessary to perform our contract with you, take steps at your request before entering into a contract, comply with legal obligations, protect safety and security, prevent fraud, deal with disputes, and pursue our legitimate interests in operating and administering our services.
4.4 We may share passenger and booking information with third parties where necessary for the operation, administration, payment, compliance, safety, or security of your flight.
4.5 These third parties may include:
4.5.1 aircraft operators;
4.5.2 brokers;
4.5.3 charter providers;
4.5.4 airports;
4.5.5 handling agents;
4.5.6 crew;
4.5.7 aviation authorities;
4.5.8 border authorities;
4.5.9 security authorities;
4.5.10 payment providers;
4.5.11 insurers;
4.5.12 professional advisers;
4.5.13 law enforcement;
4.5.14 regulators;
4.5.15 other parties reasonably necessary for the provision, administration, safety, security, payment, or compliance of the flight.
4.6 We do not sell your passenger information.
5. How we collect personal information
5.1 We may collect personal information directly from you when you:
5.1.1 use our website;
5.1.2 create an account;
5.1.3 subscribe to alerts or newsletters;
5.1.4 join a paid membership;
5.1.5 make an enquiry;
5.1.6 book or pay for a private jet seat;
5.1.7 submit passenger information;
5.1.8 contact us by email, phone, SMS, WhatsApp, social media, online form, or other communication method;
5.1.9 enter a promotion, competition, referral programme, or offer;
5.1.10 respond to a survey, campaign, or advertisement.
5.2 We may collect personal information automatically when you use our website, including through cookies, analytics tools, tracking technologies, server logs, and similar technologies.
5.3 We may also receive personal information from third parties, including:
5.3.1 payment processors;
5.3.2 aircraft operators;
5.3.3 brokers and charter providers;
5.3.4 airports and handling agents;
5.3.5 travel partners and affiliate networks;
5.3.6 advertising platforms;
5.3.7 analytics providers;
5.3.8 fraud-prevention and compliance providers;
5.3.9 social media platforms;
5.3.10 professional advisers;
5.3.11 law enforcement, regulators, or public authorities where applicable.
6. How we use your personal information
6.1 We may use your personal information to:
6.1.1 provide, operate, and maintain our website and services;
6.1.2 create and manage your account;
6.1.3 provide free or paid membership services;
6.1.4 send flight alerts, empty-leg notifications, travel deals, newsletters, and service updates;
6.1.5 process private jet seat enquiries, reservations, bookings, payments, flight briefs, passenger information, changes, cancellations, refunds, and customer support requests;
6.1.6 share necessary passenger and booking information with aircraft operators, brokers, airports, handling agents, authorities, payment providers, and other relevant parties;
6.1.7 process payments, refunds, invoices, receipts, chargebacks, and transaction records;
6.1.8 manage cashback, points, rewards, credits, discounts, promotions, and referrals;
6.1.9 communicate with you about your account, membership, booking, payment, refund, complaint, or enquiry;
6.1.10 personalise your experience and show relevant offers or content;
6.1.11 improve our website, products, services, marketing, and customer experience;
6.1.12 conduct analytics, research, testing, and business intelligence;
6.1.13 prevent fraud, misuse, chargeback abuse, security threats, and unlawful activity;
6.1.14 comply with legal, regulatory, tax, accounting, aviation, safety, security, immigration, border-control, and payment obligations;
6.1.15 protect our rights, property, business, customers, staff, suppliers, and partners;
6.1.16 establish, exercise, or defend legal claims.
7. Lawful bases for processing
7.1 We process your personal information only where we have a lawful basis to do so.
7.2 Our lawful bases may include:
7.2.1 Contract — where processing is necessary to provide our services, manage your membership, administer your booking, process payments, provide flight information, or fulfil our obligations to you.
7.2.2 Legitimate interests — where processing is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include improving services, preventing fraud, managing communications, operating the website, resolving disputes, and promoting our services.
7.2.3 Legal obligation — where processing is necessary to comply with laws, regulations, tax obligations, accounting rules, aviation requirements, border requirements, payment rules, court orders, or lawful requests from authorities.
7.2.4 Consent — where you have given us consent, such as for certain marketing communications, non-essential cookies, or optional uses of your data.
7.2.5 Vital interests — where processing is necessary to protect someone’s life, safety, or health in an emergency.
7.3 Where we rely on consent, you may withdraw your consent at any time. This will not affect processing carried out before withdrawal.
8. Marketing communications
8.1 We may send you marketing communications about JetHustle services, flight alerts, empty-leg offers, travel deals, membership offers, promotions, rewards, and related services where permitted by law.
8.2 We may send marketing communications by email, SMS, WhatsApp, phone, social media, push notification, or other electronic communication methods, depending on the contact details you have provided and your preferences.
8.3 We will only send electronic marketing where we have a lawful basis to do so, such as your consent or where permitted by applicable soft opt-in rules.
8.4 You can opt out of marketing communications at any time by using the unsubscribe link in our emails, replying with an unsubscribe request where applicable, changing your preferences, or contacting us.
8.5 If you opt out of marketing, we may still send you non-marketing service messages about your account, membership, booking, payment, refund, flight brief, operational update, legal notice, or customer support matter.
9. Sharing your personal information
9.1 We may share your personal information with third parties where necessary and lawful.
9.2 These third parties may include:
9.2.1 aircraft operators, brokers, charter providers, airports, handling agents, crew, aviation authorities, border authorities, and security authorities;
9.2.2 payment processors, banks, card providers, fraud-prevention providers, and chargeback/dispute providers;
9.2.3 website hosting providers, cloud providers, email platforms, CRM systems, analytics providers, and IT service providers;
9.2.4 marketing platforms, advertising networks, affiliate networks, social media platforms, and tracking/analytics providers, subject to your cookie and marketing choices where required;
9.2.5 travel partners, airlines, hotel providers, accommodation providers, car hire providers, and other third-party providers where you choose to use or access their services;
9.2.6 insurers, accountants, auditors, lawyers, debt-recovery providers, and professional advisers;
9.2.7 law enforcement, courts, regulators, tax authorities, aviation authorities, border authorities, public authorities, or other bodies where required or permitted by law;
9.2.8 potential buyers, investors, lenders, or advisers in connection with a merger, acquisition, sale, financing, restructuring, or business transfer.
9.3 We require service providers who process personal information for us to use it only for authorised purposes and to protect it appropriately.
9.4 We do not sell your personal information.
10. Payment information
10.1 Payments may be processed by third-party payment providers such as Stripe, PayPal, Apple Pay, card processors, banks, or other payment providers we make available.
10.2 We may receive payment-related information such as payment status, transaction reference, billing details, card type, last four digits of a card, payment method type, refund status, dispute information, and fraud-check results.
10.3 We do not usually receive or store your full card number or card security code. These are normally processed by the relevant payment provider.
10.4 Your use of a payment provider may also be subject to that provider’s own privacy policy and terms.
11. International storage, processing and transfers
11.1 Your personal information may be stored, processed, or accessed securely in the United Kingdom, the European Economic Area, and other countries where our service providers, aviation partners, aircraft operators, payment providers, cloud providers, marketing platforms, support providers, or other trusted partners are located.
11.2 This may happen where we use international service providers, cloud platforms, payment providers, analytics providers, marketing platforms, CRM systems, aviation partners, aircraft operators, airports, handling agents, professional advisers, or authorities located in other countries.
11.3 Some of these countries may have data protection laws that are different from those in the United Kingdom or European Economic Area.
11.4 Where personal information is transferred outside the United Kingdom or European Economic Area, we will use appropriate safeguards where required by applicable data protection law.
11.5 These safeguards may include:
11.5.1 adequacy regulations or adequacy decisions confirming that a country provides an adequate level of data protection;
11.5.2 the UK International Data Transfer Agreement;
11.5.3 the UK International Data Transfer Addendum to the EU Standard Contractual Clauses;
11.5.4 EU Standard Contractual Clauses;
11.5.5 contractual obligations requiring service providers and partners to protect personal information appropriately;
11.5.6 technical and organisational security measures;
11.5.7 transfer risk assessments where required;
11.5.8 other lawful transfer mechanisms permitted under applicable data protection laws.
11.6 Where international transfers are necessary for the operation of a private jet flight, your passenger and booking information may be shared with aircraft operators, airports, handling agents, aviation authorities, border authorities, security authorities, or other relevant parties in the countries connected with your flight.
11.7 We take reasonable steps to ensure that personal information transferred internationally is protected in accordance with applicable data protection law.
12. How long we keep your personal information
12.1 We keep your personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, administer bookings, meet legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
12.2 Retention periods may vary depending on the type of information and the reason we hold it.
12.3 As a general guide:
12.3.1 account and membership information may be kept while your account is active and for a reasonable period afterwards;
12.3.2 marketing preference records may be kept to ensure we respect your opt-out choices;
12.3.3 booking, passenger, payment, refund, chargeback, and dispute records may be kept for as long as necessary to administer the booking, comply with aviation, tax, accounting, payment, and legal obligations, and defend potential claims;
12.3.4 passenger information shared for flight operation may also be retained by aircraft operators, airports, handling agents, authorities, or other third parties according to their own legal obligations and retention policies;
12.3.5 cookie and analytics data may be retained according to the lifespan of the relevant cookie or analytics tool;
12.3.6 customer support and complaint records may be kept for a reasonable period after the matter is resolved.
12.4 We may retain information for longer where necessary to comply with law, respond to regulators, resolve disputes, prevent fraud, or establish, exercise, or defend legal claims.
12.5 When personal information is no longer needed, we will delete, anonymise, or securely archive it.
13. How we protect your personal information
13.1 We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
13.2 These measures may include access controls, password protection, encryption where appropriate, secure payment processors, supplier due diligence, staff access restrictions, system monitoring, and data-minimisation practices.
13.3 No website, internet transmission, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.
13.4 You are responsible for keeping your account login details secure and for notifying us promptly if you suspect unauthorised access to your account.
14. Your data protection rights
14.1 Depending on where you live and the applicable law, you may have rights in relation to your personal information.
14.2 These rights may include the right to:
14.2.1 access your personal information;
14.2.2 correct inaccurate or incomplete information;
14.2.3 request deletion of your information;
14.2.4 restrict processing of your information;
14.2.5 object to certain processing;
14.2.6 withdraw consent where processing is based on consent;
14.2.7 request data portability;
14.2.8 complain to a data protection authority.
14.3 These rights are not absolute and may be subject to legal limits or exceptions.
14.4 To exercise your rights, please contact us using the details in section 1.
14.5 We may need to verify your identity before responding to a request.
14.6 If you are in the United Kingdom, you have the right to complain to the Information Commissioner’s Office. We would appreciate the opportunity to deal with your concerns first, so please contact us before making a complaint.
15. Cookies and similar technologies
15.1 Cookies are small text files placed on your device when you visit a website.
15.2 We may use cookies, pixels, tags, SDKs, local storage, tracking links, device identifiers, and similar technologies.
15.3 These technologies may be used to:
15.3.1 make the website work;
15.3.2 keep you logged in;
15.3.3 remember preferences;
15.3.4 improve website performance;
15.3.5 understand how visitors use the website;
15.3.6 measure marketing performance;
15.3.7 personalise content;
15.3.8 support affiliate tracking;
15.3.9 deliver or measure advertising;
15.3.10 detect fraud and improve security.
16. Types of cookies we use
16.1 We may use the following types of cookies and similar technologies:
16.1.1 Strictly necessary cookies
These are required for the website to function properly. They may be used for security, login, payment, page navigation, form submission, cookie-consent management, and other essential functions. These cookies cannot usually be switched off through our website.
16.1.2 Performance and analytics cookies
These help us understand how visitors use our website, which pages are visited, how users arrive at the site, and how we can improve the service.
16.1.3 Functionality cookies
These remember choices you make, such as preferences, saved settings, or account options.
16.1.4 Marketing and advertising cookies
These may be used to deliver relevant adverts, measure advertising campaigns, build audiences, limit ad frequency, and understand how users interact with our ads.
16.1.5 Affiliate and referral cookies
These may help track referrals, partner links, travel offers, cashback, commissions, and promotional performance.
16.1.6 Social media cookies and pixels
These may be set by social media platforms when you interact with embedded content, share buttons, adverts, or social media campaigns.
17. Cookie consent and control
17.1 We will ask for your consent before placing non-essential cookies or similar technologies where required by law.
17.2 You can accept, reject, or manage non-essential cookies through our cookie banner or cookie settings tool where available.
17.3 You can also control cookies through your browser settings.
17.4 If you block or delete cookies, some parts of the website may not work properly.
17.5 Strictly necessary cookies may be placed without consent where permitted by law because they are required for the website or service to operate.
17.6 You can change your cookie preferences at any time by [insert method, e.g. clicking “Cookie Settings” in the website footer].
18. Third-party cookies and tools
18.1 We may use third-party tools and platforms that set their own cookies or similar technologies.
18.2 These may include, depending on what we use from time to time:
18.2.1 Google Analytics;
18.2.2 Google Ads;
18.2.3 Meta/Facebook Pixel;
18.2.4 Instagram or other Meta tools;
18.2.5 TikTok, LinkedIn, X/Twitter, or other advertising pixels;
18.2.6 Stripe, PayPal, Apple Pay, or other payment tools;
18.2.7 Memberspace or membership tools;
18.2.8 email marketing tools;
18.2.9 CRM tools;
18.2.10 affiliate networks;
18.2.11 travel partner platforms;
18.2.12 website analytics, heatmap, form, chat, or customer support tools.
18.3 Third-party providers may process information according to their own privacy policies.
18.4 You should review the privacy and cookie policies of any third-party services you use or interact with.
19. Children
19.1 Our website and services are not intended for children.
19.2 We do not knowingly collect personal information from children for marketing purposes.
19.3 Private jet passenger information may include information about children where necessary for a family or group booking, border requirements, operator requirements, safety, security, or travel administration.
19.4 Where child passenger information is provided, the person making the booking confirms that they have authority to provide that information and to act on behalf of the child where required.
20. Links to other websites
20.1 Our website may contain links to third-party websites, including airlines, hotels, car hire providers, travel partners, payment providers, affiliate networks, social media platforms, and other services.
20.2 We are not responsible for the privacy practices, cookie practices, content, or security of third-party websites.
20.3 You should read the privacy and cookie policies of any third-party website you visit.
21. Business transfers
21.1 If JetHustle, Billionaire Aviation Limited, or any part of our business is involved in a merger, acquisition, investment, financing, restructuring, sale, transfer, insolvency process, or similar transaction, your personal information may be shared with potential buyers, investors, lenders, advisers, or transferred as part of that transaction.
21.2 We will take reasonable steps to ensure your personal information remains protected in accordance with applicable law.
22. Changes to this policy
22.1 We may update this Privacy & Cookies Policy from time to time.
22.2 Changes may be made to reflect:
22.2.1 changes in our services;
22.2.2 changes in our business model;
22.2.3 changes in law or regulation;
22.2.4 changes in our technology, suppliers, payment providers, marketing tools, or aviation partners;
22.2.5 improvements to clarity, transparency, or compliance.
22.3 The updated version will be posted on our website with a new “Last updated” date.
22.4 Where required by law, we may notify you of material changes or request fresh consent.
23. Contact us
23.1 If you have any questions about this Privacy & Cookies Policy or how we handle your personal information, please contact us at:
Privacy contact: [insert name or department]
Email: [insert privacy email]
Postal address: [insert postal address]
Company: Billionaire Aviation Limited trading as JetHustle
23.2 If you are contacting us about a private jet booking, please include your booking reference, flight route, and booking email address where possible.
24. Supervisory authority
24.1 If you are in the United Kingdom, you have the right to complain to the Information Commissioner’s Office.
24.2 You can contact the ICO through its official website.
24.3 If you are in the European Economic Area or another jurisdiction, you may also have the right to complain to your local data protection authority.
24.4 We would appreciate the opportunity to resolve your concern first, so please contact us before making a complaint.
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